FAQ
Q1:Are you a factory or trade company?
A: Yes, we are the factory, we have our own PCB manufacturing & Assembly factory.
Q2:What kind of PCB file format can you accept for production?
A:Gerber, PROTEL 99SE, PROTEL DXP, POWER PCB, CAM350, GCCAM, ODB+(.TGZ)
Q3:Are my PCB files safe when I submit them to you for manufacturing?
A: We respect the customer's copyright and will never manufacture PCB for someone else with your files unless we receive written.
Permission from you, nor we'll share these files with any other 3rd parties.
Q4:No PCB file/Gbr file, only have the PCB sample, can you produce it for me?
A: Yes, we could help you to clone the PCB. Just send the sample PCB to us, we could clone the PCB design and work out it.
Q5:What is Chuante's lead time?
A:Sample:
1-2 Layers: 5 to 7 working days
4-8 Layers: 12 working days
Mass production:
1-2 Layers:7 to 15 working days
4-8 Layers:10 to 18 working days
The lead time depends on your final confirmed quantity.
Q6:What payment do you accept?
A:-Wire Transfer(T/T)
-Western Union
-Letter of Credit(L/C)
-Paypal
-Ali Pay
-Credit Card
Q7:How to get the PCBs?
A: For small packages, we will ship the boards to you by DHL, UPS, FedEx, and EMS. Door-to-door service! You will get your PCBs at your home.
For heavy goods more than 300kg, we may ship your PC boards by ship or by air to save freight costs. Of course, if you have your
own forwarder, we may contact them for dealing with your shipment.
Q8:What is your minimum order quantity?
A: 30 Square meters MOQ.
Q9:How about your factory production capacity?
A: we can provide 100000 square meters /month.
Q10:Which countries have you worked with?
A: US, Canada, Italy, Germany, Czech Republic, Australia, Japan, and so on.
